Orders will generally ship between 7 - 15 business days unless stated otherwise on the product page.
There may also be potential delays due to a high volume of orders or postal service problems which are outside of our control. It depends what you purchased/where you live!
You can CONTACT US at email@example.com for specific shipping times.
When your order has shipped, you will receive an email notification from us including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
You can track your order by clicking on the pink link in the shipping confirmation email or by entering the tracking number directly on our store here.
Please see: Order Tracking
Shipping cost is at a flat rate of 6.99.
We offer FREE shipping on Orders over $65 .
If you haven’t received your order after 45 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you ASAP!
By ordering multiple items from our site, you consent to receiving one or more packages.
We are not held responsible for items that do not arrive before specified dates.
Returns & Refunds FAQ
To be eligible for a refund, your item must be:
Faulty or damaged/broken upon arrival: We offer a full refund or replacement of the same item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right as soon as possible. We do not accept returns on damaged packaging.
Incorrect Item: For incorrect items delivered, we will offer a full refund or replacement of the same item on your receipt. For products with the wrong color, size, etc. We offer a refund or replacement. We cannot offer a refund if you mistakenly order the incorrect item.
• We cannot offer refunds to tracking numbers that display “delivered”.
• We cannot offer a refund if you enter the incorrect shipping address.
• All items must be unworn, unaltered, and unwashed.
• We do not accept returned items that have been sent back without proper returns requests.
• We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-TIA Trends products.
You can always contact us for any return/refund question at email@example.com.
TIA Trends shall not accept any unreasonable disputes, including but not limited to:
• Products smell unusual.
• The buyer ordered the wrong items.
• The shipping address was provided incorrectly.
• The tracking information was deleted by the logistics company or local post office.
• Your Receipt or Proof of Purchase
• Order Number
• Tracking Number
• A picture of the item(s)
• The reason you would like it returned
Make sure all information is visible and clear.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. We will provide you with the address to return the item.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
3. Drop off your package at the local post office.
4. Most returns are processed within 7 business days after we receive your package. After we receive your package, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too. Once your refund has been issued, you will receive a confirmation email.
If we are re-sending you an item, we will provide you with the tracking number in a separate email.