To be eligible for a refund, your item must be:
Faulty or damaged/broken upon arrival: We offer a full refund or replacement of the same item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right as soon as possible. We do not accept returns on damaged packaging.
Incorrect Item: For incorrect items delivered, we will offer a full refund or replacement of the same item on your receipt. For products with the wrong color, size, etc. We offer a refund or replacement. We cannot offer a refund if you mistakenly order the incorrect item.
We cannot offer refunds to tracking numbers that display “delivered”.
We cannot offer refunds if you enter the incorrect shipping address.
All items must be unworn, unaltered, and unwashed.
We do not accept returned items that have been sent back without proper returns requests.
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-TIA Trends products.
You can always contact us for any return/refund question at email@example.com. UNACCEPTABLE RETURNS
TIA Trends shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items.
e. The shipping address was provided incorrectly.
g. Tracking information deleted by logistics companies or local post offices.
• Your Receipt or Proof of Purchase
• Order Number
• Tracking Number
• A picture of the item(s)
• The reason you would like it returned
Make sure all information is visible and clear.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. We will provide you with the address to return the item.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
3. Drop off your package at the local post office.
4. Most returns are processed within 7 business days after we receive your package. After we receive your package, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too. Once your refund has been issued, you will receive a confirmation email.
If we are re-sending you an item, we will provide you with the tracking number in a separate email.